When for any reason whatsoever our customers are not satisfied with the goods ordered, they may return the goods (however the goods must have not been used) within 10 days from delivery date and be repaid the same price paid for the goods that have been returned. Al products on sale on the website carry a yellow-coloured single-use security seal. The customer is required to try the product without breaking this seal as in no event we will accept sales returns that are not in the conditions they were received by the customer.
Before returning the goods, the customer will make sure that:
customer service e-mail address ([email protected] ) has been contacted.
the “Sales Return Authorization Form” (fixed onto the security seal) has been filled out with the “Sales Return Authorization Number” to be supplied by us.
The single-use security seal has not been tampered with or removed from the product.
Fabric labels or hang tags have not been tampered with.
Product’s conditions are as originally shipped and packaged.
The parcel contains the sales return form and relevant authorization code
Please remember that shipment costs of sales returns will be paid by customer and the parcel is transported at customer’s risk. Therefore Antonia is not liable for any delayed delivery, damage and loss.
Antonia will not accept any sales returns in the event of non-compliance with just one of the said conditions, and the returned goods are shipped back to customer at its own costs.
N.B. For any products bought on sale, a voucher may be obtained having a value equal to the price paid for the products returned. This voucher will be spent on "antoniaboutique.it" website within the next 30 days from the date of issue.
The customer has the right to EXCHANGE an item or items purchased ( size , color ) with another item if available in the store. All shipping fees and custom charges are at the customers expense .
The customer has the right to a refund of item/ s purchased within 5 working days from the date of purchase. The refund will be made accordingly on how the payment was made and issued. The shipping and customer charges will be excluded which are at the customers expense .